In Inspire Planner, Project Tasks and Salesforce Tasks are closely linked together. This help article discusses how they work together, and how and what information is synchronized between these two objects.
When a Project Task is assigned to a resource, an equivalent, related Salesforce Task is created. Inspire Planner creates an equivalent Salesforce Task for the following reasons:
When you create Tasks within the Project, you are creating Project Tasks.
When you assign these Project Tasks to a resource (user, contact or queue), Inspire Planner creates an equivalent Salesforce Task for each assigned resource. If there are multiple resources assigned to the same Project Task, Inspire Planner will create an equivalent Salesforce Task for each resource (i.e. if there are 2 resources assigned, 2 Salesforce Tasks are created).
Please note: The assignment resides on the Salesforce Task and not the Project Task. If your assignments don't appear to be saving, please check whether you have validation rules or required fields on your Salesforce Task object that may be preventing Inspire Planner from being able to create the Salesforce Task.
You can see the equivalent Salesforce Task(s) by:
When a Project Task is assigned and the equivalent Salesforce Task is created, the following information from the Project Task are carried over to the Salesforce Task:
Please note: We recommend that you adjust your Salesforce Task Page Layout and Lightning Record pages to include Inspire Planner fields and components. Please refer to the following help articles for instructions:
The following fields on the Salesforce Task are also populated automatically:
Remember that in Inspire Planner, you can assign a task to a User, Contact or Queue. When a task is assigned to a User or a Queue, the User or Queue Name appears in the Assigned To field of the Salesforce Task.
Here is an example of a Task assigned to a User:
Here is an example of a Task assigned to a Queue:
However, when a Task is assigned to a Contact, the Assigned To field is populated with the Project Owner's name and the assigned Contact appears in the Name field. This is because natively, Salesforce does not allow you to populate the Assigned To field with a Contact. To work around this, Inspire Planner populates the Assigned To field with the Project Owner's name and instead puts the assigned Contact in the Name field.
Here is an example of a Task assigned to a Contact:
To make it easier for you to identify who the task is actually assigned to, we recommend adding the Resource Name and Resource Type fields to your page layout as well.
Here's an example of a Task assigned to a User:
Here's an example of a Task assigned to a Queue:
Here's an example of a Task assigned to a Contact:
Helpful Tip: Becoming familiar with the Resource Name and Resource Type fields is really useful especially when you are creating List Views or Reports based on Assignments. Rather than using the Assigned To field, it may be better to use the Resource Name field instead when displaying assignments or when applying filters.
Updates made to the Inspire Project Task will update the related Salesforce Task(s) upon save. However, the updates made from the Salesforce Task are pushed to the Inspire Project Task by the Inspire Planner Beacon. This job automatically runs every 1-2 minutes.
Please Note: You need to make sure that the Inspire Planner Beacon is scheduled to run. An indicator that this job may not be running or has stopped running is when Project Tasks and Salesforce Tasks do not synchronize. Please refer to this help article for instructions - How to Schedule Inspire Planner Apex Jobs
If the Project is locked - meaning that a user is editing the Project, updates made to the related Salesforce Tasks are saved and then the updates to the Project Tasks go into a queue. When the Project is no longer locked, the Inspire Planner Beacon will then update the Project Tasks according to the queue.
You may be wondering what changes made to the Project Task updates the Salesforce Task and vice versa. This section outlines what gets updated when you make changes to either Project Task or Salesforce Task.
Please Note: In order for status updates made to either Project Task or Salesforce Task to synchronize, you need to make sure the status picklist options are aligned. Please see Align Salesforce Task Status with Inspire Project Task Status.
Changes you make to the following Project Task fields will result in the related Salesforce Task(s) being updated:
As mentioned earlier in this article, if a Project Task is assigned to more than one resource, it creates a Salesforce Task for each assigned resource. Changes made to any of the Project Task fields above will update all the related Salesforce Tasks. For example, if Project Task A is assigned to John and Bob, it will have two related Salesforce Tasks - one assigned to John and another to Bob. When you change the status of Project Task A, it will update the Salesforce Task Status of the task assigned to John as well as the one assigned to Bob.
Changes you make to the following Salesforce Task fields will result in the related Project Task being updated:
You may have noticed that there are fewer changes from the Salesforce Task that update the related Project Task. This is because the following information should be managed by the Project Manager from the Project Schedule and not by the assigned resource. This means that if you try to update the following fields, it will always get overwritten by whatever is on the Project Task.